you need help with the operation?

Do you need help with the assembly, with the operation of our devices or for the remote control? Our instructions will help you with this. If you can’t find the information you need, contact our support.


+49 08055 / 90 30 98 0

Monday – Friday 07:30 – 16:30


Write to us via:

It’s late in the evening, but you really need help fast? We have compiled a few possible errors for you. Besides the usual support like FAQs you will also find hints where to find which information and where to find technical specifications for installation or planning. If it needs some more visual help, the link to our tutorials. If you still have questions, write us and we will try to solve the problem as soon as possible. Gladly also by telephone.

FAQ: How do I change the battery on my Remote control?

In our FAQs we have compiled the most frequently asked questions and their answers for you. So usually with a look into this, a solution can be found quickly.

If your question is not listed here, please send us an email or post your question on our Google profile. We will try to answer you as soon as possible!

Instruction manual item: Fault condition detection & spare parts

You need spare parts? You can obtain these from your dealer or directly from us as the manufacturer. For errors not listed here, please contact your dealer or our support first before sending in your device. Please note that sent in devices can only be processed with a detailed error description. You have another problem? The operating instructions can be found with each product under the Service item.

Tutorial: Mounting the device

Our operating instructions do not help you? Then here we have another option for you. On our YouTube Channel you will find tutorials on various topics, such as assembly. These can help you step by step.

Again, we always appreciate feedback like a like or comment.

Data sheets

Our ExtremeLine products – perfectly suited for a wide range of applications. But you need more information for use? Then you will find all data sheets of our products here. You can also find them in the service area of the product pages, of the product you are looking for.

in our 3d world

In our 3D world “Erlebe.extremeline” you have the possibility to discover our products or visit our service and tutorial area to have everything at a glance. Come and have a look!

Assembly instructions

Do you need help with the assembly? Our operating instructions will help you with this. You can also find this with each product under the point Service.

If you do not find the information you are looking for, please contact us.