FAQs - You have questions? Here you will find answers in our!
On this page we have compiled some of the most frequently asked questions in our FAQ’s for you. If you do not find the information you are looking for here, please contact us directly or post your question on our Google Company Account.
Various radio systems are available to control your infrared radiator. These are integrated into the radiators.
You have the choice between:
- ExRemote, the in-house radio system
- Elsner Funk, the radio system for conservatory control from Elsner Elektronik
- IO-Homecontrol, this system is used by Somfy (Somfy IO) or Velux, among others.
- EnOcean BLE, these battery-free pushbuttons from the company EnOcean use the radio system Bluetooth Low Energy
It all depends on the model. In the case of dark radiators, the heat-up time to full power is approx. 12 minutes, as the radiation first has to pass through an aluminum profile; in the case of carbon radiators, you receive full power after just 35 seconds.
Infrared radiant heaters are used whenever heat is needed spontaneously or is used in a planned manner (e.g. with the weekly time program via the ExtremeLine app). So, if you run a convection heater with a low base temperature (e.g. 18°) in a room and turn on the IR heater only when the heat is needed, you can save energy or energy costs.
In order to control the infrared radiator via KNX, you need a suitable KNX actuator with the appropriate power. On the other hand, the respective emitter must be used without control.
The HeatShine is available in a version with 4-pole connection, so that the heating power can be realized in 3 steps via a switch actuator.
Both the HeatZone and the HeatTube require an actuator with phase angle control for step control.
Please note that electric heaters must be controlled in accordance with the requirements of EU Regulation 2015/1188 on the Ecodesign Directive 2009/125/EC.
You can download the ExtremeLine app to your smartphone from the Google App Store and then directly control your infrared heater(s) via Bluetooth (devices are automatically detected when searching). With the ExtremeLine app, you can not only control the various heating levels from your smartphone, but also activate many special functions, such as a weekly time program, a minimum or maximum temperature, frost protection, shutdown after time, and much more. You can find a short instruction here.
On terraces and open, covered outdoor areas, the HeatShine or HeatTower is the optimal choice.
The stand version, HeatTower can be easily set up and placed individually. This allows heat to be provided where it is needed.
The Heat Shine is optimal for permanent installations on the patio roof, balcony or wall. This patio heater can be conveniently controlled by wireless remote control or APP.
All our infrared heaters with integrated control have an automatic shut-off function. A shutdown after 12 hours is stored at the factory, but this can be individually adjusted to your needs with the ExtremeLine app.
To control the heat of your heater, you only need the appropriate remote control (Somfy you can buy from us). We purchase the boards directly from the respective manufacturer and integrate them into our modules.
Because our units are so efficient and do the best job of moving heat away from the front, our case doesn’t overheat. For this reason, we can integrate the control unit directly into the infrared heater. The control unit is thus integrated in the price and there are no additional costs for the radio receiver and labor. Compared to conventional radiant heaters definitely a cost advantage.
Of course, it is also a great visual advantage, because the control is not visible, unlike the external radio receiver.
As a blanket statement, no. Unlike convection heaters, infrared heaters mainly heat the objects that are illuminated and not the air itself. This can be people, pieces of furniture or other objects. Of course, it is possible that in a small room after a long time of heating with infrared also the ambient air warms up a little, but this then also only rather conditionally.
Infrared radiant heaters produced by ExtremeLine are the ideal heating solution for workshops and joineries, as they meet the very special requirements that a workshop has for the heater. Depending on the requirements, the ExtremeLine infrared radiators can be used to heat larger areas or only individual workstations. Compared to conventional heaters, only the solid body is heated and not the ambient air; a pleasant room climate is the result. Since the heat can be controlled with pinpoint accuracy, overheating of rooms is avoided and energy costs are reduced. ExtremeLine infrared heaters are therefore perfect for the workshop.
Which requirements are important?
When using an infrared heater in a workshop, care must be taken to ensure that dirt particles resulting from dust formation do not penetrate the heater. The same applies to workshops where water or steam is used. Here, too, penetration must be prevented. ExtremeLine – infrared radiators are protected against penetration of dirt particles and splash water due to their IP protection class.
If the ExtremeLine radiant heaters are regularly maintained, then they are almost maintenance-free. However, the devices should be cleaned of dirt and dust particles with a dry cloth at regular intervals. An explosion / fire hazard is thus avoided.
Of course, for this purpose infrared radiant heaters are the optimal choice, the rays hit and warm people, furniture and other objects. We know the principle from the sun, e.g. when skiing, the ambient temperature is low, yet we take off our jacket in the sun. This is exactly what makes this type so efficient, the heat is targeted so that only areas where you stay are heated.
A gas heater must not be used in enclosed spaces such as a summer or winter garden, this is dangerous to life. Unfortunately, there have been a lot of sad events in the past.
No, this device is intended only for areas that are closed from all sides and in the best case even somewhat insulated, because the heating surface of the dark radiator is very sensitive to wind and thus cools down very quickly or reduces the heating power.
The power of our infrared heaters is too high for a motion detector. However, with the LED controllers this is possible with an ExtremeLine Light ST0.
No, except for our portable heater HeatTower, each device must be connected by an electrician.
Here it must be clearly distinguished in which infrared range the heater radiates. ExtremeLine infrared radiant heaters emit exclusively in the infrared B and infrared C range, which is harmless to health. Other manufacturers are very fond of using infrared A radiation because it is cheaper to produce and causes a lot of heat. However, infrared A radiation has a very high penetration depth into the skin (approx. 6 mm) and is also retina damaging. (For comparison: IR B has a penetration depth of approx. 1 mm and IR C even only approx. 0.3 mm).
No, except for our HeatTower, which is a portable floor standing unit, all units have an open cable end that must be connected by an electrician.
An infrared dark radiator, such as the HeatZone does not work on open terraces from a technical point of view. Here it does not matter from which manufacturer the infrared heater is. The background is that wind absorbs so much energy from the heating surface that the infrared effect is reduced to a minimum. This means that hardly any, if any, heat radiation can be felt.
In carbon radiators such as the HeatShine or the HeatTower, on the other hand, the heating element, the carbon fiber is largely protected from foreign influences. A very thin glass capsule ensures this.
Some of the Somfy IO remote controls can be set to different modes.
Mode 2 is required for ExtremeLine infrared heaters and LED lights.
Mode 3 for shading is set at the factory.
For the variation IO, for example, the button “E” and the LEDs “1 – 4” are located in the battery compartment.
- First select the channel to which you have programmed the remote control.
- Press the “E” button until the LED “2” lights up.
- now you can change the levels of the heater with the scroll wheel
The temperature sensor is used to measure the room temperature and transmit it to the radiant heater, so that the radiant heater can react according to its personalized settings (e.g. turn down the heat output). If you only need the factory settings of the device, you can simply put the temperature sensor aside without any restrictions. However, once the temperature sensor has been activated, it can only or must be deactivated via the app, otherwise error messages will occur.
Are you looking for information on a specific extremeline product?
Do you have specific questions, e.g. about the HeatZone? Then take a look at the “Service” section of the product page. Here you will find not only the operating instructions but also the corresponding data sheets.
You will also find a suitable link to a related tutorial.